“My only regret”
I live in Chicago and had been looking for this particular vehicle for over a month. I searched on the GMC website in a 600 mile radius. I found it in Holland Mi. On Thursday when I called Elhart GMC their were having work done on their phone system, the system rebooted while I was on hold and they immediately called me back. I gave the salesman Trevor Onken the sticker number, he pulled the paper work and went over all the items on the window sticker, making sure this is what I wanted. He guaranteed me the price quoted on the internet would be the price plus tax and title. When I said I would take the vehicle he immediately pulled the keys to insure the vehicle was on hold. He emailed me a copy of the transaction and vin # for the insurance company. He worked with Caryn Knapp in the financial dept. to get me the lowest possible rate that I would be satisfied with. On Saturday my wife and I drove from Chicago to Holland Mi. when we arrived the vehicle was all prepped and he handed us the keys for a test drive. Being from out of state Caryn made sure all the paperwork was exactly what we needed for plates in Illinois. Trevor spent 2 hours going over the entire vehicle from the easy lift tailgate to how to operate all the components in the cockpit. Set up both my wife and mine phones for hands free calling and show me how to connect my phone thru GMC for reference and service for my vehicle. He gave us area info for restaurants and gas stations for my wife's car. When I called him back on Tuesday with questions he answered all of them and told me to call back any time with any question no matter how small. When I went to the State of Illinois for my plates the paper work was perfect in and out in 20 minutes. The truck rides and preforms like a dream, my only regret is that Elhart GMC is a little too far to drive for service. But if their service dept. is as good as sales and finance I believe it would worth a road trip. I have owned a Chevy Silverado for 17 years it has taken me and my family around this great country of ours, I am looking forward to another 17 + years of doing the same in my new Sierra. Thank You Elhart Gmc!
May 8, 2017
Great sales guy….Trevor!! Knowledgeable and patient.
May 8, 2017
Through, knowledgeable and extremely helpful. They go the extra mile!
May 2, 2017
“You have my loyalty”
I couldn’t be happier! This is a company that REALLY cares about customer satisfaction. The walk the walk. KC was our sales expert and he made sure we were completely satisfied with out purchase. KC thank you! I love my new truck. I tell everyone that is looking for a vehicle that they HAVE to go to ELHART IN HOLLAND first. You have my loyalty for life!
Worked with Kealoha Rossiter and were very pleased with his help in getting a new leased Sonata and turning in the expired leased vehicle. Would highly recommend him. Do suggest better communication between scheduling department and sales people.
April 30, 2017
I have bought several vehicles from Elhart over the years. The entire staff is outstanding and very helpful. I will not deal anywhere else.
April 30, 2017
Excellent attention to my product goals and financial limits. Jeff Schaap was upfront, honest and helpful in my choice of vehicle. I would recommend him to anyone who is in the market for a new or used vehicle.
April 24, 2017
It’s always stress free, a relaxing place to wait, timely service, and very courteous staff.
April 23, 2017
“Held our baby”
We can’t thank Trevor enough for putting us in safe vehicle with enough room for our whole family. He answered all of our questions with no problem and found a plan that fit with our budget. He even held our baby while we signed the papers! Great service and a wonderful family guy. We will be back for all of our service and a future GMC needs. Thanks again Trevor!
April 17, 2017
“Being respected in the process”
Our appreciation extends beyond finding the right vehicle for us- but bring respected in the process. We had been truck shopping months, in and out of several dealerships. We wanted to sure bought the “right” truck for our family. Upon meeting Kevin at Elhart we knew instantly he wasn’t like previous salesman we had sat with. We felt comfortable purchasing from him knowing that it wasn’t just a sale, he was genuinely interested in making sure we were comfortable with our decision. Thanks again, Kevin we appreciate you!
April 16, 2017
“Treated very well”
I recently visited and I want everyone to know that I was treated very well things that were loose in my Acadia were fixed with no charge, thanks guys for very satisfied customer.
April 15, 2017
Jeff Schaap proved to be an excellent salesman who went above and beyond to locate us a vehicle within our price range. He even came in on his day off. Jeff provided a service that is hard to find anymore. The finance manager Victor Rivera was very efficient working up our deal and educated us on the extended warranty with no pressure. We were very pleased with Elhart Automotive.
April 11, 2017
“Professional and informative”
The folks at Elhart, especially Trevor and Jennifer were great. Very professional and informative. Our new truck is awesome and my daughters’ car is wonderful!! Will recommend Trevor to anyone!!
April 10, 2017
Dan, your team…especially Kevin Rozema, was a pleasure to work with. Our best vehicle purchase experience ever! We appreciated his integrity and straightforward approach and follow through on every aspect of our purchase. Complete with delivering our purchase to our business in Grand Rapids on Saturday! I cannot think of any detail that was missed. We’re very pleased with our Elhart experience!
April 10, 2017
“Friendly and focused”
The people who work here are all very friendly and focused on the customer. Their service center is reliable and dedicated to completing what needs to be done without adding extras.
April 7, 2017
“Great to work with”
They were great to work with and I had not so good credit, but they helped work things out to get me a car. The staff was really nice too in trying to get me what I wanted.
April 3, 2017
“We would recommend your dealership”>br>
I wanted to take a moment to reply to your email. A couple of months ago my wife and I started looking for a used car. We started out looking at the Kia dealership. We were close to a deal when my wife decided she didn’t quite like the car and she found a 2016 Buick Verano in Coopersville she liked. I couldn’t get the payment I wanted so we continued our search. That led us to Holland to Elhart where we found a great sales staff. My wife just didn’t quite like the Hyundai that was in our price range. Eventually our search ended back in Coopersville where we just bought a 2014 Buick Verano. By going used we were able to get a payment we could afford. Thank for reaching out to us. We would recommend your dealership to anyone looking for the type of cars you sell.
April 3, 2017
Thank you for following up! I had a great experience with both you and Joe during my visit to the dealership. While I’m still in the exploratory phase to finding the perfect car, I will definitely reach out when I’m ready to make the commitment (probably closer to summer). I thank you again for your time and willingness to answer any questions I have.
March 29, 2017
We purchased a Chevy Equinox from Junior delaRosa last week. Junior helped us every step of the way and did a great job for us. Also have to thank Jennifer and Kalvin who handled our paperwork. Thanks guys we will definitely recommend you to our friends and family.
March 29, 2017
Great place to buy a car. Good people.
March 26, 2017
Always quick and helpful!
March 23, 2017
“Can’t say enough”
It was a pleasure dealing with you & KC… We have and will continue to recommend you both & Elhart to our friends and family that may be looking to purchase a vehicle… You guys were awesome and we look forward to dealing with you again in the future. We can’t say enough good things about all of you at Elhart. Thank you guys so much.
Curt & Deb
March 20, 2017
Service department does a good job and keeps me informed.
March 17, 2017
My husband and I recently purchased Certified Pre-Owned vehicle from Elhart Automotive. To be honest, this was not an event I was looking forward to but Dan Marzynski and Kevin Rozema made it a very pleasant experience from start to finish. As the primary driver of this vehicle, I shared with them what I needed it to do (perform well in Michigan weather + have the ability to haul groceries and supplies), but I also wanted something that was comfortable and easy to drive. I also made them aware I had a small budget and a lousy trade-in, but that didn’t deter them from helping me. They made several suggestions – which included vehicles that I hadn’t previously considered. I test drove a couple of vehicles and chose and chose the Hyundai Santa Fe. I wasn’t all familiar with the Santa Fe beforehand, but based on what I needed, this was the one they felt would meet all me needs. They were 100% right. It’s PERFECT! I absolutely love it! Once the decision was made, they arranged our financing and guided us through each step of the paperwork. Before I knew it, I was out the door and driving down the road in my new to me vehicle! It couldn’t have been easier!
March 16, 2017
“Above & beyond”
Your team went above & beyond my expectations & I am so thankful I decided to finally buy a car.
March 10, 2017
“Love my Hyundai”
Enjoyed working with Kevin and everyone else there! Love my Hyundai and will be recommending my friends and family to Elhart for good friendly service.
March 9, 2017
My only complaint was that we were told the car would be gassed up and ready when we picked it up. After we realized we had less than ¼ tank of gas. Not a deal breaker at all, but thought that meant a full tank of gas. Jeff Schaap was great to work with.
March 5, 2017
“Well done Elhart”
Can’t say enough about the great service I have received at Elhart! They have always kept to their schedule time and the car was returned cleaned and repairs or maintenance done properly and well. Compared to all the other dealers service I’ve used in my lifetime (53 years young) of owning a vehicle these people have been the best. This service has been over a year with no issues and lots of consideration for the customer. Well done Elhart!
March 1, 2017
“Immediately stepped up”
Working with folks at Elhart to purchase our 2017 Acadia was a delight. If our particular salesperson was busy, someone else immediately stepped up to answer questions or give is another test ride as we made our final choice. They were not pushy but were informative and supportive. So far we are very pleased with both the vehicle and the care from Elhart.
February 27, 2017
Exceeded expectations. Ben was outstanding! Thank you.
February 25, 2017
We took possession of a new Nissan Sentra yesterday and just wanted to tell you what a great experience we had with everyone we came into contact with at Elhart. Starting with Tony, Victor, Dustin, Tait and Jennifer – all were very pleasant to work with! Tony even came in on his day off just to be there for us. That was unexpected but very much appreciated. It has been many years since we last bought a car, the first time purchasing from Elhart, but after our experience, we certainly will not only look to Elhart again in the future but also recommend Elhart to our family and friends.
February 23, 2017
Transparent buying experience with honest respectful employees.
February 13, 2017
“Love our new vehicle”
I purchased a Terrain with Ron. I’m not sure if my prior response last month did not go through. Ron was wonderful and we love our new vehicle.
February 13, 2017
“Outstanding customer service”
Outstanding customer service. I located a truck online that I was interested in and sent an email to get more information about it. I received a phone call shortly after that and scheduled an appointment with Trevor Onken. Trevor was great to work with and had the truck ready for me to drive. Within a week I was back at the dealership to sign paperwork and pick up the truck. Trevor and the entire staff are outstanding and do not push anything on you that you don’t want. It was a great experience dealing with everyone here.
February 10, 2017
“Attention to detail”
Your attention to detail and follow-up are appreciated. Mona had contacted me as well and will be following up in the future. The Sales Team at Elhart is outstanding. It is an enjoyable experience buying from them.
February 8, 2017
“Awesome customer service”
Jr. did a great job putting my family in a sweet ride. He was patient and understanding as I changed my mind a couple of times. In the end he was still there helping me make a smooth purchase. He and the team made it a really good experience for us. Skye was super friendly and was really helpful as well getting us in the right vehicle for the best price, even going out in the pouring rain to take photos and sent them to me which was such a huge help. Caryn was simply the best. She helped us out a lot and made the paper signing a fun fast experience. I am very satisfied with my with my purchase and the awesome customer service from EVERYONE at Elhart! God Bless all of you!
January 27, 2017
"Keeping me informed"
I had my son's vehicle repaired after it was backed into. Cody VanDam did a great job keeping me informed and the vehicle looks great!
January 23, 2017
"Find the perfect car"
Jennifer O'Brien-Martinez was my sales person. I told her where my payment needed to be for my budget and she was able to help me find the perfect car! There was absolutely no pressure and I appreciated that! I will be doing all my future business with Elhart! Thanks!
January 23, 2017
I was in the market to purchase a replacement vehicle, due to a accident recently, in which my car was totaled. I went to several dealerships and test drove several vehicles. My wife and I have a certain budget to stay in. I happened to stop into Elhart, not thinking about looking at used vehicles. I went down the used aisle and seen this ultra clean Mazda CX 5. I was amazed at how clean it was. Went in and got hooked up with KC Rossiter. Very polite & friendly. Inquired about the car and took it for a drive, I love this vehicle. Told KC what I needed in order to make the purchase. Caryn helped find the very best rate, Dan the manager gave me a call to insure that I needed a certain price. KC helped close the deal! Great car buying experience, highly recommend you check them out!
January 20, 2017
Service advisor was very accommodating!
January 18, 2017
It was great, staff was awesome.
January 18, 2017
Very friendly staff very knowledgeable.
January 14, 2017
Prompt and first rate service.
January 14, 2017
"Drive over an hour to come to Elhart"
Thank you for your email. I have always had great service from Elhart, from my very first contact with Mona back in 2014 when she assisted me with the lease of my Rogue, to every person in your service department who helped maintain the car, and most recently with your sales department and Victor in finance. I have come to expect great service from Nissan dealerships/service departments, but yours is by far the best. Your quality and professionalism is consistent from each of your team members. My husband and I drive over an hour to come to Elhart, because we trust you team, and always get exceptional service. I have had several calls from you Sales department as my Rogue approached the end of it's lease. Victor in finance also informed me of the latest offers with the purchase or lease of a new Rogue. Truth is I love my 2014 Rogue and just plan on purchasing it, I can't imagine buying anything else. Thanks for doing it right.
January 10, 2017
"KC had definitely earned our business"
Just a quick note to say that KC has been more than helpful, and that my wife and I very much appreciate all that he has done for us. We have purchased a vehicle some place else, and that was only due to the fact that Elhart did not have that particular vehicle on your lot. We truly wanted to do business with Elhart because KC had definitely earned our business. That being said, I will be in the market for a plow truck later this year and I know already that KC will be the first guy I contact when the time comes. You have a great salesman there!!! Thanks a lot!
December 30, 2016
I was very impressed with Kalvin and your sales staff I talked to. I am still in the process of looking at vehicles and making a decision on which vehicle and timing of purchase.
December 30, 2016
"Support and follow through"
I had my truck serviced at Elhart recently where I was having a vibration noise coming out of my dash and the service team worked hard to identify and resolve it. After the first visit, it seemed better bout not 100% resolved. I reported back to the service department and they went back to work on it and now it has been completely resolved. I have always received great service and respect from Elhart and appreciate their teams support and follow through. Thanks team for doing an outstanding job on my truck.
December 25, 2016
Thanks Jeff, service department has been great. Hope you and the family have a great holiday.
November 30, 2016
Thank you so much for helping, Victor Rivera in Finance was very helpful when I spoke with him on the phone the other day. It looks like with my credit score I need to have $1500 down payment for me to be able to find financing. I do not have that money right now but I should have it by the end of November when I will be scheduling an appointment to speak with someone about setting up financing and getting a car. Thank you so much I’m really excited about this opportunity.
October 20, 2016
“Safe on the road”
Elhart let me know there was a recall on my vehicle and got me in promptly to have that fixed, thank you so much for making sure we are safe on the road, and for the great service I really appreciate you guys!
October 11, 2016
In regards to your follow up email, yes I was contacted by Naysa and all of my questions were answered in a timely manner. As for finding a vehicle, I was only interested in a particular car. And even though were unable to work out a deal on it at this time. I appreciated the timely response to my emails.
October 11, 2016
“Best I have encountered”
I have been contacted by your dealership and have had all my questions answered. Your customer service is quite good. The best I have encountered in some time. Much appreciated!
October 9, 2016
“Depend on them”
Thank you Jeff. I already know about your great service department when I purchased my truck from you in 2001. They do a great job in checking problems and performing the needed maintenance when it is required. I really depend on them to keep my vehicle in good working order. Tell Jim I really like this vehicle and will probability be back in 3 years for a new vehicle.
October 8, 2016
Thank for welcoming my husband so warmly! He liked the car and thought the sign with his name and having it ready like that was really nice! Thanks for that!
August 30, 2016
My tires got fixed today and I was overjoyed with the service and honesty at Elhart. I get all my service done there and they have never disappointed. They are professional, kind and prompt. I would definitely recommend them for service. Thank you Elhart!
August 23, 2016
We will be back
Tait, I wanted to reach out to say thank you again for your teams service and professionalism! We are so happy with the new Rouge, as well as the treatment we received from you all! We will be back to you guys for sure! Thank you again.
Brandon and Kari
June 28, 2016
Over and above
Everyone went over and above to make me feel welcome, service was fast and well done. Thanks Elhart!
June 26, 2016
Heather Pitsch is always great to work with. She is one of the reasons I use your service department. Give her a thumbs up from me!
June 15, 2016
Hello, Kalvin McGhee did a great job and made my wife and I feel very comfortable. He is very product knowledgeable and has a great personality. Thanks.
June 14, 2016
Wonderful and very fun
Buying a car with George Cholo was wonderful and very fun. He was funny and friendly and very informative. He gave customer service a new level. Thank you George.
June 29, 2016
Opportunity to respond
Thank you for the opportunity to respond to our visit. As we have come to expect, our visit to the Elhart campus was a good one. My wife and I have had a long history of purchasing both new and used vehicles from Elhart Pontiac. Over the years we have driven LeMans, Sunbirds, Pontiac 6000, GMC Pickups, and of course our vehicle of choice, the Pontiac Bonneville. Our most recent Pontiac, a Grand Prix Special Edition, was purchased from our son when he was transferred to Japan with the Marine Corps. (He currently attends school in Traverse City and drives a Pontiac G8.) As you may have noticed, we were a hard core Pontiac family. My father purchased Pontiacs for year from Ken Elhart, I purchased a number of vehicles from Wayne. But, since GM has decided to no longer produce Pontiacs, we have to look at other options. Elhart was again our first visit. We looked at a Hyundai Sonata. This was very early in our search, and although we did not test drive it, it was a very nice vehicle when we did our ‘sit’ test. As our search progressed, and we became more serious about a purchase, common sense seemed to prevail. We should consider a vehicle that sits a bit higher than a car so an SUV type vehicle would seem to fit the bill. As for the Elhart Nissan visit, it went very well. Joe Hovinga was very responsive and answered all of the questions we had. My wife and I have always appreciated the design and appearance of the Murano. The Murano we test drove was everything we expected. An excellent vehicle. Our decision to purchase a 2016 Chevy Traverse was based on a number of factors. As grandparents, the third row seat option seemed to fit our current needs. I also had about $2,400.00 dollars in GM Card credits, something I don’t think that Nissan would take towards a Murano purchase price. Again, thank you for the opportunity to respond. My 2011 Chevy Silverado has about 75k miles. When it’s time to replace it, I’ll check out the GMC’s and Elhart will be the place I check.
June 27, 2016
I would like this message to go directly to president, I want to thank you for your staff especially salesman KC and finance manager Caryn, we have been a Hyundai owner 2007 and recently purchased a 2013 Hyundai KC and Caryn went way beyond what they had to do for us they saw us in one of worst, financial problems that we didn’t know about, KC even prayed for us and I can’t tell you how much that meant to me, you have a terrific crew there and look forward to many more years of service with you, please keep up the great work. If I could that KC and Caryn in any other way I would. Please express my sincere appreciation to those great people you have on your staff they are and were a true blessing to us.
June 27, 2016
You guys are great. KC is helping me work out the details on the truck to get the price as best as possible. He is a thorough salesman!
June 21, 2016
Mona was incredibly helpful, and let me know that the Mini Cooper convertible I was interested in had been purchased the same day I had inquired. Thanks again for reaching out.
June 21, 2016
Wanted to thank Cody for your help and excellent customer service in fixing my 370Z. It looks and acts like new again. You did a good job of digging into the issues and proposing solutions. Your efforts on my behalf are the kinds of reasons I like Elhart Nissan and Collision and by extension I would trust all of the Elhart family of dealerships. Just outstanding service! It keeps me coming back and I’ll be back when it’s time for my next vehicle and service!
June 13, 2016
I would really like to thank all the staff who helped with the purchase of my Toyota Corolla Matrix, especially Jennifer O’Brien-Martinez for communication from the start to the end giving me help
with the loan. I enjoy the friendly environment you guys have provided me with and welcoming me after the long drive. I do hope to do business with Elhart again in the future. Thank you!
April 19, 2016
Great customer service
Just bought a Yukon from them and the salesman really worked hard finding just the right one. Also he got us a great deal. One of the best experiences I’ve had buying a new car.
Recommend this dealer? Yes!
April 27, 2016
Thank you very much for your help. I absolutely love my 2005 Ford Expedition! When I need another car,
I will definitely come back to Elhart and will recommend my friends as well.
May 4, 2016
Better than I expected
The repair work was done better that I expected for any body shop. They kept me informed of the progress and completed the work in the time period they initially estimated. The paint matched perfectly and additional work beyond the estimate was completed to make the car as good as new. The staff was very professional and friendly. The car was test driven to make sure there was no wind noise or rattles before the car was returned to me. Recommend this dealer? Yes!
May 16, 2016
Absolutely love my Maxima. You guys are the greatest. Thanks to Tate, Brandon and Jennifer.
May 17, 2016
Thank you for the e-mail. I did order a 2015 Denali HD from Elhart GMC. I am extremely pleased with my vehicle and wanted to take the time to reply and say thank you to Ron Hazlewood and your service department at Elhart GMC. The service has always been excellent. They have always gone above and beyond to help and
accommodate me to give me the best service possible. Thanks again.
May 19, 2016
We bought a new car last month. You must be doing something right because we are buying another one today.
We likely like working with Ben.
I really appreciate everything that you and your dealership have done to try to help me and the great service
that you have provided. I feel that you really do care about me as a potential customer. I am still looking for a
car to buy. I am unsure about where and to buy. I am looking for a car that is aesthetically pleasing and between 1 to 2 thousand dollars. I’m pretty set on buying a Buick from another dealership right now.
May 20, 2016
We’ve not had the chance to meet but I am the one who bought you blue ’15 Genesis that I believe you were driving for a period. I wanted to let you know that you have a great team that you should be proud of. The sales process was exemplary from Ben and his willingness to help on post activities has been outstanding. Lee is a rock star and I always enjoy the brief times that I am able to pick his brain on things. None of which should minimize how much help Duke, Kraig and Matt have been as I work through some factory recall stuff lately.
It was a leap to pick a partner who lives outside Grand Rapids, but the team came highly recommended from Terry Wisner and I’m glad he did because I plan to continue to use Elhart for most anything related to the car. I’ll be checking back in again with Ben sometime soon when it’s time for the soon to be Mrs. Car is ready for an upgrade – I’m sure he will take care of us. Thank you again for assembling such a great team Jeff. I wish you and your business the best of luck in the future.
June 2, 2016
Yes! Someone contacted us within minutes of my inquiry online. My husband and I were blown away with the customer service we were shown. I, of course compared it to a dealership we went to in Grand Rapids. The
difference was extreme. Instead of asking me a thousand questions and ensuring my credit was in the right place first. I was offered to test drive the exact vehicle I was interested online. Kealoha was kind and patient
with us through all my questions. I have filled out the application and will be dropping off today. I look forward
in your teams help in making my dream a reality. I fell in love with the Hyundai Tucson.
June 3, 2016
The team at Elhart GMC is top notch and made my experience effortless. I would highly recommend getting your next vehicle from them.
April 15, 2016
“Family oriented service”
Our family has purchased 5 vehicles from Elhart and have NEVER EVER been disappointed. They deliver fast, friendly and family oriented service. They are the best!
April 14, 2016
Heather and the team did a great job of follow up and completing the job. Given the need to replace the transmission I needed a vehicle for the time the car was in the shop. Elhart allowed me to keep a loaner car, which was extremely helpful for me. Kind regards.
April 7, 2016
“Dignity and respect”
MY sincere thanks for the dignity and respect you showed Terri and me; that went a long way in our decision to buy at Elhart. After too many encounters with less-than courteous sales people at other dealerships, you- and all the others we met at Elhart- were a welcome relief and I would not hesitate to send our friends and relatives your way. We’re already “bragging” on the level of professional behavior Elhart staffers showed!
April 5, 2016
“Thank you for the follow up email”
Thank you for the follow up email. I was happy to buy the vehicle and get service from your dealership. I will let anyone around me who has plans to buy a vehicle know your dealership. Thank you.
April 1, 2016
“Great people to work with”
Just leased my 6th vehicle from Elhart. Great people to work with. Jeff Schaap has helped me with most of these vehicles and is always very professional, friendly and knowledgeable. The show room is very comfortable and the Nissan line of vehicles have treated me very well over the years. Let’s keep rocking baby!!
March 30, 2016
“Was very kind”
I met with Trevor Onken Friday, Trevor was very kind and helpful and answered all of my questions. I would like to thank everyone at Elhart for their kindness. Thank you so much.
March 27, 2016
“I will be back again”
Big fan of this dealership! We wanted a new Murano and they did it fully loaded SL at $2500 under the other low ball offers of 2 other dealerships. Tony the sales guy was humble not pushy. We couldn’t believe the trade in value offered as well as 2 sets of rebates and discounts on top of the great trade value. I will be back here again. With so many dealerships carrying the same vehicles it some down to price and they really delivered! I strongly recommend them.
March 18, 2016
“Call back immediately”
Your customer service was great! I got a call back immediately from Mona and have set up an appointment to come in tonight to look at your vehicle at 7 PM with my husband. Thank you so much for your quick and professional treatment.
March 17, 2016
I thought I would let you know that whatever you all are doing there at Elhart you should keep doing it because I had an absolutely delightful experience with all of your staff. Trevor Onken was extremely helpful in answering all my questions. I was pretty sure I wanted a GMC Terrain but he answered all my question, took me out on a test drive, was very informative and knowledgeable on the car, the leasing program, the GMC Supplier Discount. He certainly made the process of car shopping an easy and enjoyable one instead of the tedious and difficult process I was fearing. Then when I picked up car Caryn Knapp was a delight to deal with as well in getting all the paperwork signed and settled. They were both personable, informative, and professional. I appreciated both of them so much in helping me navigate my very first leasing of a brand new vehicle all on my own instead of with my parents as I had previously. I will certainly be recommending your dealership to anyone looking for a car in the Holland area. Please keep doing what you are doing!
March 3, 2016
“Good customer experience”
It was a good customer experience. Did not take a long time for my oil change and I enjoyed the fresh popcorn. Also my salesman (Ron Hazelwood) remember me and we had nice conversation.
February 3, 2016
“Informative and patient”
I initiated a request online and was referred to Trevor Onken. I was a few months ahead of when I needed to replace my current lease, but Trevor was informative and patient until I was in a position to pursue my vehicle. I knew what I wanted so it was a matter of Trevor doing the legwork to find a vehicle with my specs. he did a great job and I appreciate his approach to sales. It was not high pressure, but he was on the ball.
February 22, 2016
Was frequently informed on the progress of my vehicle.
February 20, 2016
“Had appointments available”
Great job! Called to notify me of an issue, ha appointments available, and were waiting for me when I arrived and had the work done quickly.
February 20, 2016
“Fantastic to work with”
Ty was fantastic to work with! I shared with him one day what I was looking for in a used Jeep Wrangler. Within a couple of days, Ty called me and offered to bring one by for my convenience. We took a drive and Ty gave me plenty of time to consider the purchase since it was a little more than I was planning. With no pressure we bought the Wrangler and have had fun driving it ever since. We were given a very good trade-in deal on the car we were going to sell, as well. Besides Ty’s service, we were blow away by the way everyone at Elhart treated us as used car buyers. Anyone we met or passed were friendly, introduced themselves, congratulated and thanked us for our purchase, offered their assistance. I will definitely return to Elhart and Ty with any future car-buying needs.
February 18, 2016
For the most part I felt great about everything. I got a dream car. I was unhappy about having it a short time and had to spend over $350.00 on brakes and then had to take it in again a few days later. I fully understand that I had no warranty but when it was only a few weeks and something costly went wrong I was upset. At that time I felt let down. I became depressed. The car seems to be doing alright now. Still love it.
They kept me updated on their progress. They also asked to drive me home because of the repair. Weather was terrible. Truck was clean and complete.
"Purchased Several Vehicles"
I have purchased several new vehicles over the years from Elhart. I keep coming back because they are good to work with and their service department always tries hard to make sure things are taken care of on the first visit. Good people there. I have my latest truck set up so they can log in and keep track of service needs for me using real data directly from my truck without needing to stop in first. Works great.
Everyone is extremely friendly and professional at Elhart. I would recommend them to my family and friends!
Elhart GMC always delivers what they promise. The service is fast and friendly. Easy in, easy ;)
Trevor Onken is outstandingly professional. He goes out of his way to make buying a vehicle a smooth and delightful experience. He’s the best!
The key job for our vehicle quit working. They pulled it in and 10 minutes later they were all done putting two new ones in. We didn’t even have an appointment. Very happy!!!!!
I drive from Norton Shores because I am so pleased with the service I receive. Everytime I come in am treated with respect and have excellent service.
Prompt service, friendly employees and efficient. Thank you.
"Incredible From The Start"
Duane was incredible from start to finish. I appreciate how he took care of each and every detail
"Pleasure To Talk With"
Jon in the service dept. is a pleasure to talk to. He knows the product and is very friendly.
"Fast Oil Change"
Oil change and recall of hatch...work was done in a good wait time
"Thanks For Everything"
Thanks for everything! I
love my new car!
The service was great and I will be letting everyone know that I got great service there.
January 28, 2016
I have dealth with Elhart for many years. I lease and in December received a call that there was a lease pull ahead program. I went in and at that time decided to wait as my payment would have increased. Then in January the auto show incentive came out as well as my GM card bonus dollars and the lease pull ahead was still out there. So i neded up with the payment that i wanted becuase of all the incentives that i received. The entire process was very easy from start to finish....
January 28, 2016
Everything went very well, a very good experience with the service department
January 26, 2016
"Send them your way"
You did a good job. I haven't been to others to know if they are all good. If someone was complaining about their experience elsewhere i would tell them about you.
January 26, 2016
We have really enjoyed and are very satisfied with our 2013 Acadia. Our experience at your dealership was the best we've ever had and we look forward to working with you again in the future. Thank you once again for everything and have a blessed day!
January 25, 2016
"Short Time Waiting"
Went in with an Acadia
that was barely running. An hour and a half later, i left with it completely
fixed. Had a bad throttle body. They didnt have the part in stock but they were
able to get it locally from another dealer and sent me on my way in a very short
January 22, 2016
Found the problem and repaired it. Very helpful and friendly people.
January 21, 2016
You guys did great, it was short notice and you fixed it right away
Elzinga & Volkers
January 18, 2016
Getting a car repaired is never a happy day... but working with you and Elhart Nissan was a good experience. Thorough, pleasant communication... Shutle service... Good repairs in reasonable time at a reasonable cost.
January 18, 2016
Wife had our car in for a oil change, it was done quickly and she likes having the car vacuumed when it comes to service.
January 15, 2016
"Building cutomer loyalty"
I just picked up my fifth Hyundai (2015 Sonata 2.0T) from Elhart Automotive which makes FIVE STRAIGHT "outstanding performances" by Jeff Elhart and Skye Musk, and their sales and finance teams. My wife and I have leased Hyundais in the past from Elhart, including Tuscons, Sonantas, and an Elantra. Most recently, I wanted to try the Elantra GT Hatchback with the panoramic sunroof. Unfortunately, I did not count on the WORST Michigan winters here in Holland in the past 25 years! Not a great winter car- too tight for me. Resolved that I could not go through another winter in my 2013 Elantra, I went back to my guy, Skye Musk at the Elhart Hyundai dealership to see what he could do. Well- he did it again..."EXCEEDED MY EXPECTATIONS!" He didn't just put me back into a Sonata 2.0T (which I had prior to the Elantra and LOVED) - but set me up with an OUTSTANDING DEAL with great savings!!! How great is that!! That's how you earn trust and loyalty. Since my wife and I have been leasing and now, buying cars from Elhart, we have only dealt with Skye. And I want to thank him for his "no pressure" sales approach. He listens to us and simply presents us with options based on what he hears that we are lookinf for and what we can afford. But that's NOT the only reason we are sold on Elhart Motors. Once you buy or lease a car...what about raking care of it? Service right? It is great to receive a great deal on a lease or purchase, but what happens if something goes wrong. And what about a place to your regular service done that is: 10 reasonably priced; and 2) reminds you while you are there that they care about you as a customer after the sale? Elhart...? A+ again! A servbice team that is fair, truly takes care of your vehicle, answers your questions, and doesn't sell you what you DON'T need. Clearly, Jeff Elhart and his team understand the value of building customer loyalty for long term sustainability. I believe that is makes them a GREAT lease of purchase dealership that has the best service team in West Michigan. Of course, we can only speak for leasing or purchasing Hyuindai's- but there are other brands available at Elhart. What first brought us to Elhart- was the closing of the Saturn dealership with Elhart assumed. I would say, that finding an honest, fair, and long term Automobile Dealership that you can depend on is like finding a good Day Care provider or honest plumber, or HVAC company. Congrats to Jeff Elhart and his team and "THANKS!" for your loyalty to Holland and West Michigan! And I would recommend Elhart Automotive as your first stop for buying a new or used vehicle- or LEASING!
Russell & Cheryl
November 12, 2015
"Great prices and services"
I always go to Elhart, ever since I bought my SUV 9 years ago...people are so cool, great prices and services...free wifi, coffee and popcorn for kids.
November 7, 2015
Exceptional service and care. I was in and out on time and enjoyed chatting with my salesman and other customers. The receptionist even came over to me and offered me a treat from a basket of water and refreshements.
November 2, 2015
Suprise! We took the car in thinking it needed both front and back shocks and struts and got a call from service that the front was fine and only the back needed replacing. They could have easily done both without out even questioning.
October 30, 2015
The service department people at Elhart are very friendly and treat me with great respect. I appreciate them and trust them with my service needs for my vehicles. I have bought several new vehicles from this dealership and will continue to do so going forward.
October 30, 2015
"Absolutely amazing solution"
Hello Dustin, that you for your e-mail. My husband and I have been completely pleased with out experience at Elhart. Trason Landefeld is an amazing sales person and individual. He listened to our wants and concerns and came up with an absolutely amazing solution. We look forward to picking up our new vehicle Thursday night! I cannot think of any way the experience could have been better.
October 27, 2015
"Fixed the same day!"
Always have good service here! We have bought 5 vehicles from GMC Used Cars within the last 4-5 years. My wife had a problem with her Impala. Called service they got it in and fixed the same day!
October 22, 2015
"Elhart came through"
Had an issue where the transmission on our 2007 Acadia failed. VERY annoyed that GM didn't send out notices of the recall. Elhart came through and got us a total refund for the price to have a new transmission put in. I put a post on Facebook letting people know of the issue, as well as how well Elhart handled it for us.
October 22, 2015
"Worked their trade magic"
Elhart and Jim DeGraaf rocks! My brand new 2015 truck was involved in an accident and was totaled. Unfortunately, it was a very unique truck with the exact features that I always wanted. And now it's gone. However, Jim DeGraaf and Elhart checked their network. worked their trade magic and found the identical truck with all the same features (plus a few extras that I didn't know I needed). That's customer service!!!
October 21, 2015
Heather Pitsch, once again I am pleased to say that the service was excellent. The ability to fit me in the same day for my noise under the hood, early hours for oil changes and shuttle to my office was very accommodating.
October 19, 2015
"Definitely recommend them"
Elhart was a very professional GMC dealership with my purchase of a 2016 GMC Canyon. I not only would purchase another vehicle from them but will definitely recommend them to others within my community.
October 17, 2015
"They keep our family moving!"
I bring all my family's autos to Elhart. They have done a great job! They keep our family moving! They even drop me off at work and pick me up when the repairs or maintenance is done!
October 17, 2015
We met Kealohia "KC" Rossiter, Ron Hazlewood and Caryn Knapp, they were all very hepful.
October 17, 2015
So far, I can not be more pleased with the people and the service!!
October 13, 2015
"Happy to help you"
Everyone is always happy to help you. I had my two great-grandchildren with me and it was wonderful to have popcorn and TV to keep them busy while we waited. The service and staff is the reason I always bring my car back instead of going to a independent shop.
October 4, 2015
"30 day checkup"
The 30 day checkup of my Terrain went very well. Allmy questions were answered and the checkup took very little time.
October 2, 2015
"Requested "be nice" sticker on my back window"
I had been experiencing some service issues with my 10 year old Torrent, with only 66k miles and had an appointment for an Elhart technician to diagnose problem and I was also there to renew our just expired extended warranty. While discussing that thoroughly with Caryn Knapp, the GM Robert Gibson, who I know, came in and through futher discussion he asked if he could have 10 minutes with the Torrent. When he returned he explained completely the benefits of taking advantage of a new lease incentive that would seat us in a 2015 Terrain, 3 year lease, factory warranty AND allow us $6500 for the Torrent. We did a test drive and agreed that would be an excellent investment for us in light of the age of the Torrent. Robert handled ALL of the necessary transactions, installed my license plate, added a gift of Quality car washes, explained all of the standard electronic functions and put a requested "be nice" sticker on my bback window. The service department acknowledged that was a great solution for us and we totally agree. We are very fortunate in Holland to have the Elhart FAMILY in our community.
September 28, 2015
Chelsea has been responsive and nice to work with and I'm the kind of buyer who doesn't want to be "bugged" or feel pressured. She has treated me like a real person and not just a potential sale. Sales is her job, of course, but her approach is one that works well with me and I am more likely to make a decision, as long as it works financially, at your dealership than elsewhere due to her personable nature and she sounds like a "smile" over the phone with a warm sence of humor that is totally appropriate. I do my research, want to look in peace, get info if I have questions and then make the purchase when I'm ready, not due to any pressure. She's a keeper!
September 25, 2015
"Pleasant to deal with"
I have had nothing but an awesome experience at Elhart. Everyone is friendly and pleasant to deal with. I am very happy!!!
September 24, 2015
Everything went perfect and Wendy is happy with the Rogue. You did a great job long distance and we will have no pro9blem putting in 10 for the whole process. Thanks again Trason and please let Jeff know we appreciate all his help also.
Dave & Wendy
September 21, 2015
"Staff was amazing"
I had a great experience with Elhart, I purchased my new GMC Acadia Denali two weeks ago and love it! The staff was amazing! Super personable and very professional as well.
September 10, 2015
We appreciate the personal attention, friendliness of everyone we met, and felt like we got a great deal on a great truck.
September 4, 2015
The very friendly and helpful staff made for and easy transition into a new vehicle.
September 3, 2015
We have not closed on our vehicle yet due to it needing some repairs but the customer service that we have experienced has been outstanding. The sleman working with us is Joe Hovinga and he has not only answered the questions that we had but also some we didn't even think to ask. We should be in after the parts come in and the vehicle is repaired. Thank you for the work that you and your coworkers provide. Excellent experience.
August 31, 2015
Greeted upon arrival. Ushered to waiting room. Great coffee and WIFI helps. Good job.
August 31, 2015
Ben is awesome! Hubby bought a new GMC and was very happy with the process!
August 28, 2015
"Mr. Onken was great"
My expereience with your salesman Mr Onken was great. He was pleasant to talk to and seem to know his stuff.
August 28, 2015
Trevor went the extra mile to help us in selecting our new vehicle.
August 25, 2015
Brought the truck in about 4:40 Friday and of course it couldn't be worked on then, but they gave us a nice rental car for the weekedn. And the turck was done on Monday. So it was good!!!
August 19, 2015
"Very helpful, courteous"
Efficient, friendly and peofessional service. Made appt. couple days earlier with Jon Shannon. He's very helpful, courteous and answers my questions.
August 17, 2015
The service team was concerned with the problem and is providing solutions to correct the problem.
August 17, 2015
"Process was made easy"
Excellent experience all the way around. From the moment I hit the lot, until the moment I drove off with my new vehicle, the whole process was made easy, pain free and quite enjoyable. I will be a an Elhart customer for life and so will my kids.
August 13, 2015
"Done on time"
Jon has always kept me up to date on what is going on while my truck is being serviced. Easy to make an appointment and done on time.
August 11, 2015
"Send them your way"
Thank again Trason. Yes we made it home safely and just in time for me to get to work. We love the Rogue and are happy with you and our deal with Elhart. Thank you for everything. If we hear of anyone interested in a Nissan, I will send them your way.
August 4, 2015
"Purchase to the service"
I was very pleased with everything from the purchase to the service. I really like my new Yukon XL.
July 31, 2015
Just wanted to take a minute and tell you that so far I have had an amazing experience with your service department, Heather in warranty aned now Jeff they have reassured me that all my needs including a rental are covered through Nissan Warranty...great team you have, and I am proud to have brought my car to you. Now I will just sit and wiat for your team to fix it. Have a great day.
July 30, 2015
"Elhart will be first on my list"
I was very impressed from my initial contact with Elhart. Mona Stone clled and was very helpful. Because of the financial situation I am currently in I called and talked with a young lady from your finance dept. and she was extremely helpful as well. It will be ayear before I am back in the market but Elhart will be first on my list! Thanks for everything.
July 27, 2015
"See you buy vehicles"
I have received several email form Elhart a few from Mona and one from Jordan, since contacting your online chat. Also, received a phone call from Mona, as well as the emails. She is wonderful. Unfortunately, I didn't realize one email she sent was sent to my spam folder, so just found it now. No big deal and not anyone's fault. As indicated to Mona, I am not certain exactly on whether I would prefer the Pathfinder or the Rogue, so it is going to take a bit to decide what is best. Also, I have extra vehicles, as some family members had passed away, so am figuring out that situation. I also see you buy vehicles, so that is good to know too. Just decided to start looking at the situation; but, I will be looking to test drive the two cehicles and see what NIssan has to offer. Again, Mona was great to talk with. Haven't been in contact with Jordan, but did receive the email. Just too much to do in too little time at times. We are off to a good start. Thandk for the follow up.
July 22, 2015
"Kindness and courtesy"
Just wanted to thank you for the kindness and courtesy you gave me when I brought my 2004 Nissan Senrta in on a recall concerning the passenger airbag, which you corrected. Special thanks to Heather who set up the sppointment. Also special thanks to Rolando who assisted me in etting a repair crew on it so quickly and the crew for their hard work in replacing the airbag. Also the thank you card and candy mint you placed on the dash of car- WOW - what a nice suprise.
July 22, 2015
Fast, and efficient from start to finish.
July 21, 2015
Great service all the time. Good atmosphere while waiting for your car. This is the only place I take my cars.
July 18, 2015
Jordan Weaver thank you for the amazing service you provided during our purchase. I am happy to say I made the right choice with Elhart Nissan. Thank you again Jordan!
July 15, 2015
"First oil change"
I had my first oil change and check up. The staff was real helpful. Showed me the waiting area and what was available to me (smacks and coffee). Matter of fact my salesperson showed me around. Great experience.
July 10, 2015
"Treated with respect"
Employees were very nice and I was treated with respect.
July 7, 2015
"Very taken care of"
Felt very taken care of by the time we stepped foot into the dealership.
July 7, 2015
"Feel like I'm family"
Traded up my 09 GMC pickup ro a 2010 that was loaded. I love my truck and you guys at Elhart were the greatest. Thank you to Jay Valkema and Caryn Knapp, she is the greatest always makes me feel like I'm family and thank all of you for all you have done for me and wife. At this time my new truck is in service where 2 small things I found after I got it home but they are being taken care of. Thanks!
July 6, 2015
Jim DeJonge in used cars was fantastic. The entire process was simple, fast and went smoothly. I highly recommend Elhart.
July 5, 2015
"Staff worked hard"
I was treated courteously and with respect. I believe the staff worked hard to get me in and out as quickly as possible. The work was done well and professionally. That meets my service requirements for a dealership and it's why I have done business with Elhert for over 25 years.
July 2, 2015
"Appointment for service online"
The staff is welcoming; service is outstanding. It's easy to make an appointment for service online. I have been happy with Elhart dealership for service and sales.
July 1, 2015
"Helped us find a car"
The salespeople at this dealership really listen to the needs/wants that our family had and helped us find a car that fit that. The service department has been excellent in getting repairs/services done in a timely manner and accurately, both on this vehicle and others that we have purchased.
June 30, 2015
I have been bringing my vehicles to Elhart for years! They have kept my 2004 Envoy running since I bought it! Good job!
June 28, 2015
"Answer any questions"
The sales staff was always there to answer any questions and helpfull over the dozen times I came in beofre I ordered my truck. My slaesperson Ron Hazelwood and I really enjoyed my truck buying experience because of Ron and all the sales staff that assisted. And the service members were just as helpfull and friendly setting the truck up before I took delivery.
June 26, 2015
"Provided warranty information"
AWESOME! Heather Pitsch was very nice and explained everything AND provided warranty information per request.
June 26, 2015
"Ready when promised"
"I brought my 2010 Sierra in because my AC was not working. Expecting the worst a faulty compressor, I was relieved to hear it was a just a broken belt. It was ready when promised.
June 19, 2015
"Appreciated ride home"
Very conscious and was done as requested, appreciated ride home, thanks Matt.
June 14, 2015
"Service was amazing"
The experience I had with Elhart GMC was outstanding. The service was amazing. If your staff in-service continue to be outstanding I just might have to move in. Thank you.
June 13, 2015
"Great to work with"
Ben, Caryn and Robert were prompt, very friendly and great to work with.
June 12, 2015
"Professional, informed and very attentive"
Our sales experience was exceptional. Our sales person was professional, informed and very attentive. This is not our first experience with Elhat and it will not be our last by any means. This is our 'go to' source when shopping for automobiles.
June 11, 2015
"Always receive great service"
I always receive great service on my vehicle when I bring it in. Very quick and very helpful.
June 8, 2015
"Can't ask for anything more"
Everyone and everything were great! The requested maintianance was performed, they answered some questions I had and vacuumed and washed the car on the way out. Can't ask for anything more. Would recommend my dealership to anyone...Thanks.
June 6, 2015
"Recommended your dealership"
I have recommended your dealership as a result of the service and treatment we have received. Thank you for your attentiveness.
June 6, 2015
"How to treat people"
They know how to treat people fairly and with respect.
June 5, 2015
"Very good to me"
Everyone was very good to me and professional. Thanks!!!
June 5, 2015
Excellant service. Always fixed the fisrt time! Not always an easy task on todays cars.
June 2, 2015
"Understanding the truck I wanted"
I went to Elhart looking for a plain jane work truck. They did not push me into a higher priced truck at all. Trevor did a great job of understanding the truck I wanted, and he found me one at another dealership, and brought it to Holland for me.
Financing was quick and easy, and I drove the truck home.
Great experience all around!!!
June 1, 2015
I always enjoy working with Elhart. I am very satisfied with my vehicle.
May 26, 2015
Elhart is a stress free home twon dealership with helpful staff.
May 23, 2015
"Superior customer service skills"
Trevor Onken has superior customer service skills. Refreshing to see and experience above and beyond efforts when that is not common really in most businessess. Also love the truck.
May 21, 2015
"Best people and service"
Outstanding service from sales to service. Best people and service as a dealership that I have been to. Makes my auto awning so easy. Thanks for all you do!
May 20, 2015
Great experience, Trevor helped me get exactly what I wanted. Very thorough showing me how everything works. The entire staff was extremely friendly and wonderful to work with.
May 18, 2015
"Great tire price"
Came in for an oil change, Jon Shannon offered to get me pricing on for new tires, I had already been to several places but agreed to let him give me a quote. He gave me a great tire price and I was back in to get them. Was very happy with service and suprised that a dealership would have that great of a deal. Thanks again Jon!
May 13, 2015
When I drive up to Elhart service they greet you with the utmost respect and kindness. They listen to your concerns and reinsure you that it will be taken care of. Outstanding service from Elhart.
May 13, 2015
"Speed that it was handled"
The car was in for a check up. I was pleased with the speed that it was handled and the friendliness everyone showed. They made sure that I knew where the louge was and the coffee (the most important thing).
May 12, 2015
"Assured me help"
The staff was very helpful, answered all my questions. Made me feel welcome, assured me help with any vehicle problems should there be one. Thank you.
May 12, 2015
We always have a good experience and know you will do a good job. Very friendly people to work with.
May 12, 2015
"Very friendly staff"
Great service and very friendly staff, I would recommend to my friends.
May 11, 2015
"Always a pleasure"
Heather Pitsch, you always exceed my expectations and always a pleasure to do business with you.
May 11, 2015
"Mechanic whom I trust"
I am satisfied and glad I went to your place. I went to you on the advice of a very good local machanic whom I trust.
May 7, 2015
"Whatever time needed"
Purchasing my new Canyon has been positive. The service by the sales person, Ron Hazlewood, was great. He spent whatever time needed to answer questions and demonstrate the features of the vehicle.
May 5, 2015
Fixing my windshield added bonus. Thank you.
May 1, 2015
"Take it on a road trip"
Trason it was nice to hear from you. Steve and I are both very satisfied with our purchase. We are hoping for good weather so we can actually take it on a road trip! We would not hesitate to recommend you to anyone interested in buying a vehicle from Elhart. Thanks Trason for all you do to make it happen!
April 28, 2015
Trevor did a great job making this a smooth purchase as my lease was up and he got me into an even better deal with a bigger vehicle.
April 24, 2015
"I felt truly valued"
As always, I felt truly valued as an Elhart customer and would recommend them to friends and family when purchasing a vehicle or taking their vehicle in for service. I am always greeted right away both at the service and collision centers at Elhart with little to no wait with someone there to assist me. I had collision repairs done on my vehicle recently and throughout the process an Elhart associate made it a priority to contact me and keep me up-to-date on the progress of my repairs including completion day/time.
April 21, 2015
"They let me take my time"
My experience at Elhart was incredible. It was like no dealership I have ever been in before. Nobody was pushy or tried to force anything on me. They let me take my time and everyone I dealt with in the process of purchasing my truck was kind and courteous in answering any questions I had. Ron was a great salesman and there is nobody else I would want to do business with. He was extremely helpful in every step of the way.
April 20, 2015
"Within projected/estimated cost"
I came in with a power steering issue that the dealership repaired less than a year ago. I had spent $400 on that repair. You corrected the issue at no cost which was the right thing to do. If you did not it would have been a deal breaker for future business. The balance of the work completed was done satisfactorily on time and within projected/estimated cost.
April 16, 2015
"Exceptional at explaining"
I went into the dealer to getan oil change and I certainly got an oil change! ...and new tires...and a new truck! Jim DeGraaf and the sales department was exceptional at explaining the current rebates and what that meant to me as a consumer. Jim took my needs into consideration, called me on his own time, and the rest is history.
April 16, 2015
"Service and waranty work"
Even though I did not purchase this particular vehicle from Elhart, I have purchased others from them and consider them my dealership and where I take my vehicles for service and waranty work. They have always taken great care of my auto needs. Great place with great people.
April 15, 2015
"Exceeded my expectations"
Nissan Service Department Staff: I came in due to a recall part on my Nissan Rogue- you guys fixed the issue, vacuumed, gave popcorn, candy, aired tires and removed the ugh that was on my dash since I purchased the car. I appreciate it so much. You all rock! Just the kindest, friendliest most knowledgable, helful people I've met and had the pleasure of doing business with. You all exceeded my expectation and went above and beyond! Thanks again.
April 15, 2015
"Professional and Courteous"
The tech person was professional and courteous. Service was a 5 star plus.
April 10, 2015
Dropped off vehicle night before. Was contacted by 10 AM day of service that my vehicle was ready. Elhart has been great since purchase.
April 9, 2015
Trevor Onken was so patient with us. He worked with us giving us great deals and the best vehicle that worked for us. We felt no pressure to figure things out right away and were able to through the process efficiently and smooth.
April 6, 2015
I am confident that when I take my car in to be serviced I will receive honest good service.
April 1, 2015
"Dreams come true"
I have always wanted a truck but as I grew older and time had passes I put the dream way in the back of my mind. Recently, during a tire replacement at Elhart, I learned that the underbody of my 1995 can was rusted out and unsafe, so tires would be waste! So, I went on line to elhart.com and in the used vehicle section wsaw a 1998 pickup, George Cholo put the entire deal together in one day and I finally have MY TRUCK. Elhart Automotive Campus is the best and can make your dreams come true too!
March 26, 2015
"Faithful customer since the purchase"
Good day. On arrival, a service technician was there to ask questions on what the vehicle was there for. Then I was prompted to go to the awesome waiting lounge. I enjoyed a small bag of pop corn, along with an awesome cup of coffee. There was a television there for the viewing and magazines for the reading. I was informed that the maintenance was near completed. Excellent service and lounge. I have been a faithful customer since the purchase of the 2003 Envoy from Elhart. Have an awesome day.
March 24, 2015
"Service was excellent"
The service was excellent- Heather was so friendly and helpful. I came in on Thursday for an appointment for a recall on my 2012 Nissan Rogue plus an oil change. While waiting I talked to Trason about buying my car at the end of the lease and because of his excellent sales presentation about leasing a 2015 Nissan Rogue, I turned in my 2012 Rogue on Friday and went home driving a new 2015!
March 16, 2015
"Very happy customer's"I just wanted to let you know how awesome of a job Heather Pitsch does! Every time we bring in our vehicle in and she helps us we end up leaving very happy customer's. We currently have a 3 year 36,000 mile maintenance package with our vehicle we purchased brand new from Elhart. That service will be running out soon, I told my wife Saturday after being at your place for an oil change and maintenance, even after that service contract runs out I will still go out of my way to bring her truck there because of the awesoime service we receive from Heather and the rest of the group. Please pass this along, you guys deserve the accolades."