Elhart Automotive Campus

"Thank you West Michigan for voting Elhart #1"

*Voted #1 Best of West Michigan Used Car Dealer and Repair Facility for 2010 by Readers of the Holland Sentinel.
*Voted #1 Best of West Michigan New Car Dealer for 2005, 2006, 2007 and 2008
Based on annual yearly readers survey!

Elhart would like to thank West Michigan

"Why I choose Elhart"

I very much appreciate the service Chrissy and the team provided me during this service event, again reassuring me as to why I choose Elhart as my preferred service provider.

January 2, 2012 written regarding Chrissy Austin

"Fred was kind enough"

I just wanted to tell you about Fred in parts and the help he provided me with.  I was calling from a new Hyundai dealership in the outlaying area- everyone is still learning their own jobs let alone learning different jobs.
Today my one of parts guys had a personal day off and I needed to do an emergency order for a customer.  Fred was kind enough to walk me through the process and sis it with great ease.  Thank you from a former Team Elhart member. This kind of service is what has made your company so successful.

January 2, 2012 written regarding Fred Hanko

"Does not act like the typical car salesman"

Dustin is an awesome salesman.  He does not pressure to buy and does ot act like the "typical car salesman".

December 24, 2011 written regrding Dustin Crist

"Elhart made it very easy"

My wife had an accident with her Doge Caravan (no serious injuries) and the insurance company decided not to repair it.  So...Elhart made it very easy to replace the vehicle under very expected circumstances. Thanks!!!!

December 24, 2011 written regarding Jeff Schaap

"Doug Wiler did an excellent job"

This is my third GMC truck in the last ten years, Doug Wiler did an excellent job of finding me the truck I wanted once again!

December 24, 2011 written regarding Doug Wiler

"I appreciate you all so much"

Wanted to let you know personally what great service I experienced this past month on my Maxima.  I brought it in before Thanksgiving with what I believed were transmission issues (I-a woman-was right) but Rod and Paul found an issues with the throttle and replaced that.  When they checked via road test there was still another issues- transmission- and so they got the warranty company to come see, order parts for value cover and set me up with that cute Nissan Cube- thank you for making that avilable for me!  When parts didn't come in after Thanksgiving weekend, they reordered, and helped make that repair, all under warrantly.  Then when Paul drove it, he noticed some vibration in the steering column, which he and I had both attributed to needing new rotors, but I opted to delay that expense till next year.  Still he felt there was a steering issue, so again got the warranty guy there and got that covered for me as well (new steering column) all under my $100 deductible!  AND I had a fuel-efficient, adorable car to drive for three weeks!  Needless to say, I'm pretty happy about the customer service you provide there at Elhart, and wanted to give a special thanks to Paul and to Rod for taking the time and care with me on this car issue.  My car is so important to my business and I'm thrilled to have been able to get these great things done so well.  Oh, and did I mention they washed and vacuumed it as well before I picked it up?  So thanks to the Elhart staff- I appreciate you all so much.

December 21, 2011 written regarding Paul Voss and Rod McKenzie

"Felt great about the ecperience"

Just wanted to let someone know how pleased I was with Jim Crawford and Matt Lee in Hyundai service, after being mi-led by a local shop about repairs they recommended. I was so pleased with the service and how well they explained and covered everything with me.  I felt great about the experience.  Good Job!

November 30, 2011 written regarding Jim Crawford and Matt Lee

"Patient"

Ben Marietta was very helpful and patient- I had so many questions.  Thanks!

November 28, 2011 written regarding Ben Marietta

"Prompt service and attention"

We appreciated the propmt service and attention during the sales process.  Especially since we are not local to Holland, it was nice not to go through the typical back and forth haggling, have to check with my manager game that so many dealers play.  Your detailer also did a great job when I picked up the vehicle.  Martin, Tait and Jen were a pleasure to work with.

November 17, 2011 regarding Martin Gomez and Tait Fernstrum and Jennifer O'Brien-Martinez

"We'll be good promotors"

We liked what we heard about Hyundai cars.  We looked into it, and a s a result, Skye Musk revently sold us a brand new Elantra.  We've just taken it on a trip to the Smokies, and loved it!  We'll be good promotors of the Hyndai Elantra.

November 16, 2011 regarding Skye Musk

"Best car buying experoemce"

Love, love, love my Sonata SE!!!!  Best car buying experience ever:)  Thank you Ben Marietta!

November 10, 2011 regarding Ben Marietta

"Ben Marietta was fantastic"

I purchased a 2012 Hyundai Sonata today and can't say enough about your dealership.  This is the second car purchase Elhart Hyundai and both experiences were terrific.  Ben Marietta was fantastic.  He's personable, knowledgable and spent the time we needed to make sure everything was explained.  I give you 5 stars for this purchase as well as my 08.  Thanks for making the purchase of a new car enjoyable!

November 3, 2011 regarding Ben Marietta

"Best car buying experience"

I would recommend Elhart to EVERYONE!!!  It was my best car buying experience ever!  In having been a car salesman in the early 1980's I know the ins and outs of the business.  You guys are great!

October 26, 2011 regarding Martin Gomez

"Elhart contacted me"

Every other Nissan dealership I contacted were out of the Versas and did not know when they were expecting more.  Elhart contacted me and had one in stock from day one.  I love them.

October 19, 2011 regarding Dustin Crist

"We were satisfied"

This is the second purchase we have made here because we were satisfied the first time around and the same can be said again.

October 9, 2011 written regarding Jeff Schaap

"I will definetely be referring other people"

I had a FANTASTIC experience!!!!  This is now my 2nd vehicle I have leased from Nissan.  Tait was absolutely wonderful to me.  I will definitely be referring other people to Tait if they are looking for a new vehicle.  Thank you soooo much for making my experience so rewarding!

October 4, 2011 written regarding Tait Fernstrum

"Took the time to understand my situation"

I've purchased from Elhart in the past and had a good experience.  My interaction with Dustin was great.  He was professional, knowledgeable, and has the answers to my various questions without having to consult resources.  You can really tell he takes his job seriously and that I appreciate greatly.
Dustin took the time to understand my situation, knowing that I don't need something right away but will keep an eye out for what I'm looking for.

September 26, 2011 written regarding Dustin Crist

"Nice not to get pressured"

It was very nice not to get pressured by the financial guy to buy extra's.  He made the process nice and smooth.

September 20, 2011 written regarding Victor Rivera

"He is a gifted salesman"

I am located in Lowell Michigan and the dealership is located in Holland Michigan - about 50 miles away.  There are closer Nissan dealerships.  Although I would highly recommend this dealership - they are truly outstanding.  Dustin was an outstanding salesman.  He went above and beyond in every aspect of the transaction.  He is a gifted salesman.  Great with working with people both on a personal and professional level.  He drove all the way to Lowell to pick me up so I could pick up my new car.  I live on a lake in Lowell, he actually pulled to the side of the road and took a turtle out of the road- Great Guy!!!!

September 16, 2011 written regarding Dustin Crist

"Knew exactly what would suit my needs"

I was extremely happy with the dealership, Dustin and the financial manager my experience was perfect, it was quick and fun actually.  I was entertained during the waiting and car has been perfect, Dustin knew exactly what would suit my needs and handled everything.

September 12, 2011 written regarding Dustin Crist

"How at ease"

Especially liked how at ease Dustin made us feel through the whole process.

September 11, 2001 written regarding Dustin Crist

"Very happy and very satisfied"

Great overall experience.  Love the new van!  Very happy and very satisfied.  (Not only us, but my mother as well).  Looking forward to doing business with Elhart in the future!  Thanks again.

September 1, 2011 written regarding Tait Fernstrum & Chris Bosch

"This is what you call service"

I walked in with less than perfect credit, but was treated like I had a million dollars.  This is what you call service.  Happy to be a part of the family!

August 29, 2011

"I was pleased with the interaction"

I went back to Elhart after my car was serviced at another dealership to repair the leak.  The service manager was polite, listened to my concerns, and reimbursed me for the repairs I incurred to fix the leak while I was on the other side of the state.  I was pleased with the interaction and will use Elhart again.  Elhart handled the matter very professionally.

August 27, 2011

"Terrific job"

Trevor and Elhart did a terrific job as always.  We are repeat customers for new and used vehicles.  Thank you.

August 22, 2011 written regarding Trevor Onken

"Were Amazing"

Dustin and Tait were amazing their understanding and wholehearted effort to communicate and make the process something enjoyable was amazing.

August 18, 2011 written regardin Dustin Crist and Tait Fernstrum

"We were treated like royalty from everyone"

My wife and I purchased a 2009 Murano last Saturday from the dealership.  We were greatly impressed at how helpful our salesman (Dustin) was.  We were treated like royalty from everyone.  The F.I. person (Jeff) was extremely helpful and even went out of his way to get us a better interest rate.  We were greatly impressed.  We will be back when we need another auto.

August 17, 2011 written regarding Dustin Crist and Jeff Potter

"No games attached"

I found the vehicle on gmc.com.  I reached out to Robert.  He provided me a description.  We scheduled a test drive.  I provided a deposit.  He was not high pressure.  I was provided my final cost prior to arrival.  Unfortunately, we got lost and arrived just before 4 on a Friday.  We drove the car, obtained a check, completed the paper work and were out the door in about an hour and half.  No games attached -- loved that!!!! Everyone was very professional.

August 16, 2011 written regarding Robert Gibson and Trevor Onken

"Professional staff"

Friendly and professional staff of employees.  My family of six will continue to purchase our automobiles from Elhart due to excellent customer service.

August 12, 2011 written regarding Jim DeJonge

"Thank you so very much for going the extra mile"

We wanted to say thank you once again to Tait and Jeff, for helping us with the lease of our new car.  We went to several other dealerships and were not pleased with the "service" we received.  With you however, our experience was exceptional!  Thank you so very much for going the extra mile and getting us into a new lease at the price that we needed.  We realize this took some sacrifice on your end and we truly appreciate that.  As we began our car search everyone we talked to advised us to go see "their guy" at this place, or that.  I thought to myself, "I wish we had a guy", we could go to, someone we knew and trusted.  I can now say, "I know a guy" and Jeff that guy is you!  We look forward to doing business with you and the Elhart team in the future.

August 8, 2011 written reagarding Jeff Schaap and Tait Fernstrum

"Will recommend Elhart to everyone!"

Everyone at Elhart was amazing! They were all very helpful, and willing to go the extra mile to help us with the lease of our new car.  We love our car and will recommend Elhart to everyone!"

August 8, 2011 written regarding Jeff Schaap

"i really appreciate"

Thank so much to Skye, for helping my daughter with the purchase of her new GMC Terrain.  I really appreciate everything he has done to help with purchase.  Thanks again!

August 8, 2011 written regarding Skye Musk

"He was very professional"

I am very impressed with my salesman, Skye.  He was professional and knowledgeable concerning the Rogue.  This is my second time having him as my salesman.  I will recommend him to anyone who is looking for a new car. Thanks!

August 8, 2011 written regarding Skye Musk

"It was a great experience"

This was the first time we tried researching new cars on the internet.  Mona was very pleasant and helpful.  She then directed us to Ben who also also was great and completed the deal! It was a great experience and we are enjoying our new Accent!

July 16, 2011 written regarding Mona Stone and Ben Marietta

"You have my business for life"

Trevor, thank you for all the of the work you did during the process of  us getting a new vehicle.  It seems weird to say but it was enjoyable to purchase a vehicle from you.  Elhart seems to be worthy of all of its accolades and is lucky to have you there.  We love the new Enclave and more importantly the kids are loving it as well.  Thanks again Trevor.  And yes, you have my business for life.

July 16, 2011, written regarding Trevor Onken

"Great experience"

Great experience in service everyone was nice, cleanly dressed and Jim was very polite my salesman Trevor still remembered my name and came to greet me and ask how everything was going.

July 16, 2011, written regarding Jim Crawford and Trevor Onken

"Awesome to deal with"

Trevor was awesome to deal with.  If we were to rate him 1-10 he would be an 11!  We love Trevor!!

July 16, 2011, written regarding Trevor Onken

"Earned all of my future business"

The trade-in and purchase process that I went through was truly great.  I worked with Trevor and he made the process seem enjoyable.  He definitely has earned all of my future business.

July 16, 2011, writeen regarding Trevor Onken

"We can't say enough good things about Ben"

Everyone we met was friendly and helpful at Elhart.  Ben Marietta sold us the vehicle.  He was very knowledgeable and pleasant to deal with (zero pressure which scores big with me).  We can't say enough good about Ben.  Everything went smoothly.  The Elantra was a Consumer Reports suggested buy also high praise on Edmunds.com.  We love it so far.  Great ride and fits our needs.

July 6, 2011, written regarding Ben Marietta

"In our opinion he did a great job"

We understand that Chris is new at selling cars; but, in our opinion he did a great job.  It is commendable on Jeff's part that he was always right there to help Chris out.  We are waiting for a hitch to be put on our vehicle and we were really not expecting to get to take the new baby home the night we purchased it; but Jeff showed great faith in us and let us take it anyway.  By the way , we love the Caddy.

July 6, 2011, written regarding Chris Bosch and Jeff Zwagerman

"Making my car buying experience so wonderful"

I wanted to express to you how wonderful my car buying experience was with Elhart.  I had visited another dealership in town and was set on purchasing there.  Afterward I visited your dealership, and worked with Larry Looman and ended up purchasing a 2007 Malibu Maxx.  The customer service I received from Larry, Dan Kapenga and Michelle Landaal, superseded my experience at the other dealership.  Please thank these mentioned staff from me, for making my car buying experience so wonderful.  My son will need a car in a few months, so I will be back.

June 29, 2011 written regarding Larry, Doug and Michelle

"That is SUCH good customer service!"

I had to write and express my appreciation and respect for you tam and business approach at your dealership.  I'm very impressed with your business and so glad I had the opportunity and priviledge to work with Ben Marietta throughout my auto purchase as wekk as aquring a rentral for several weeks.  He accomodated me without hesitation getting a car to me when I needed it and picking it up again.  That is SUCH good customer service!  I can see why you're so successful and ranked #1.  I am a happy customer and won't hesitate to refer buyers your way.  I know I'll be a repeat customer when the time come.  My sincerest graditude- thank you.

June 22, 2011 Written regarding Ben Marietta

"Sales person was superb"

Martin Gomez, the sales person was superb and patient.  When I got to the store, Martin has already prepared four different vehicles for me to drive and knew a a lot about each one.

June 22, 2011 Written regarding Martin Gomez

"Please with how I was treated"

I was very pleased with how I was treated by Austin, Tait and Jeff.  Austin took the time to explain all the features of my new Altima.  The team at Elhart definitely goes above and beyond when it comes to customer service.  I'm a completely satisfied customer!

June 22, 2011 Written regarding Austin, Tait and Jeff

"Certainly more enjoyable"

Just wanted to pass along my thanks for making the purchasing of our new Elantra as enjoyably as possible (somehow I fail to see how purchasing a new car can be enjoyable).  I think my wife said it best last night- "The guys at Elhart were certainly more enjoyable to work with than the other guys at the other place."

June 22, 2011 Written regarding Trevor Onken

"Prompt in responding to us"

The wait for our ordered Elantra was long, but well worth if.  Thanks Ben Marietta was prompt in responding to us, and knew the product well.  His enthusiasm for the car was contagious.

June 10, 2011 Written regarding Ben Marietta

"Such courteous and friendly staff"

Just wanted to drop a note to tell you how great the collision department is!! Have had to use them twice in the last few months and we were taken care of with such a courteous and friendly staff in that department...special thanks to Priscilla,,,efficient and always a smile on her face!! Love Elhart.

May 27, 2011 Written regarding Priscilla Ehmcke

"We as customers appreciate his dedication"

When was the last time you met someone in a retail store or other business operation that you were so impressed with that you actually took the time to sit down and write a letter to the owner of the company?  If you are anything like me, not very often.  But, on a rare occasion you run into someone that really cares about you as a customer, and shows it in their genuine demeanor, going the extra mile to make sure you receive first class treatment.
Mike Podjan is that special kind of person at Elhart, and as a result of the treatment I have received from him, I have returned for repair work on three of my vehicles, and referred two other people to Elhart's Collision Service for automobile repairs.  Jeff, I can't begin to tell you what a great employee you have in Mike.  He is honest and forthright, and an excellent problem solver.  He makes a wonderful first impression when working with customers, and is simply superb in dealing with the details involved in taking care of complex repair problems.  He is a perfectionist and is not satisfied unless everything comes out of the shop perfectly.  Thank you for having Mike in a leadership position on your team.  You are fortunate to have a young man of his caliber working within your organization, and we as customers appreciate his dedication to his company and to us.

May 25, 2011 written regarding Mike Podjan

"We did not feel pressued"

Skye was very professional in helping us locate a vehicle that was best for us.  We did not feel pressured in the least.  He took time to meet with us multiple times and go over information that we has asked for.  Great experience!!

May 7, 2011 written regarding Skye Musk

"Great Job"

Trevor did a great job and was persistent in following up and looking for options to answer my questions.  Robert and the team made the whole deal happen on short notice.  Thank you to everyone from sales to detailing!

May 4, 2011 Written regarding Trevor Onken & RObert Gibson

"I love my truck!"

I had some issue's with my vehicle a week after I bought is and I can say that the help i received from Randy the used car manager was great, not only did they cover most of the cost of the repairs there was no hesitation on his part and he said they would make it right and they did.  I have purchased vehicles from other dealerships and now from Elhart and I can honestly say the best experience was from Elhart and if I ever buy another vehicle from a dealer I will look at Elhart first and foremost.  I was treated with respect and courtesy and will recommend Elhart to all my friends and family.  Thank you Elhart for a great experience and thank you for being the most honest car dealer I have ever dealt with.  I love my truck!  I have waited years to get the exact truck I wanted and ELhart delivered! Thank you.

May 3, 2011 written regarding Victor Rivera & Randy Baumann

"You guys under promised and over delivered"

I want to write to tell you how happy I was with your and Tony Lungaro's help the last couple weeks.  As you recall, I came in two weeks ago to have you look at the rust on the frame of my 2008 GMC Sierra Crew Cab (42,000 miles).  With the weather warming up and my getting to do the first hand car wash of the season, I noticed that the soft coat on the frame looked very bad.  In the areas were holes are punched through the frame, the soft coat was pealing and rust was forming.  You took a look at it along with your Service Manager and it was suggested that Tony see it.  Tony took some pictures and a piece of the soft coat that had completely peeled away from the frame.  He said he would send the picture into GMC to get their take on this.  I left the dealership thinking that you guys were very nice but that GMC probably wouldn't do anything about this.  To my suprise, both you and Tony called two days later and said that GMC would take care of it.  I set up an appointment with Tony's collision shop for couple days later, and after two days his team had the frame stripped and re-coated.  It lloked great!  Tony told me that he had the Area Service Person from GMC come to the dealership twice to review the work to show just how extensive the rust had manifested.  You guys under promised and over delivered! I thank you!

April 27, 2011 written regarding Tony Lungaro

"Your service continues to be top notch"

Your service continues to be top notch.  People are professional and efficient.  I really like that except for major service intervals most service can be unscheduled drive in and wait.  It keeps me coming back.

April 11, 2011 written regarding Paul Voss

"I trust my car in your care"

Just wanted to say, you guys do a great job and I trust my car in your care.

April 7, 2011 written regarding Paul Voss

"Friendly, courteous and make you feel more like a friend"

These people will just about bend over backwards to make sure you are satisfied with the service you receive.  They are friendly, courteous and make you feel more like a friend that has come over to visit.  I have no suggestions because you cannot do any better that perfection.  Thank you!

April 4, 2011 written regarding Lisa Campa

"I would definitely come back to Elhart"

I would like to thank your staff, they are very friendly and helpful.  I am used to other dealerships where they are very pushy and arrogant.  I felt like was part of the family at Elhart.  Thank you again and I would also let you know that I think Jim did an awesome job!  I would definitely come back to Elhart when looking for another vehicle.

March 31, 2011 written regarding Jim DeJonge

"Without pressure"

It was a pleasure to work with Trevor.  He was friendly and knowledgeable and I liked his style of salesmanship.  Without pressure we ended up getting a Denali instead of a regular Acadia.  I'm glad he knew we would be happier with that.  It was the first time I actually had fun buying a car.  Thanks Trevor. 

March 25, 2011 written regarding Trevor Onken

"Extremely personable"

Loved the car!  Loved working with Ben.  He was extremely personable, knowledgeable and helpful.  The whole experience was very enjoyable.  And of course, we were offered a deal we "could not refuse"!  Hyundai is the only brand I will ever buy and Elhart is the only dealership I will buy from.

March 22, 2011 written regarding staff member Ben Marietta

"Happy to work with Doug"

I would be happy to work with Doug Wiler again in the future - I was completely satisfied.

March 29, 2011 written regarding staff member Doug Wiler

"The experience was outstanding"

We leased a brand new car for the first time and the experience was outstanding.  We went to three different dealers and this one was by far the greatest, that's why we ended up getting our car from here.  My brother told us good things about this dealer and my expectations were surpassed thanks to Martin and Tait.  Thank you again and I will most defiantly recommend people your way...Great Job, keep it up.

March 18, 2011 written regarding staff members Martin Gomez and Tait Fernstrum

"go the extra mile"

I would like to share with you that I have been thoroughly delighted by your staff's attentiveness and willingness to "go the extra mile".  Mona was amazing.  Because of her when we purchase, we will most defiantly be visiting Elhart.  Thank you for time and wonderful staff!

March 4, 2011 written regarding staff member Mona Stone

"Smooth transaction"

Larry made this a smooth transaction.  I had been looking for a car for a month and a half and had a good idea of what I wanted.  I kept hearing Elhart advertisements on WJQK 99.3 FM and decided to stop in - I found almost the exact same car I was going to go to Battle Creek and buy the very next day.  I was pleased with the transaction and how professional everyone was- Larry, Jim and Dan were awesome! Thank you!

February 22, 2011 written regarding staff member Larry Looman

"I was very happy the way he treated me."

With a new person, Jon Shannon, as service adviser, I was very happy the way he treated me.  Kevin Hansen, the licensed person worked on my car, addressed my needs, and so far my vehicle is working well.

February 17, 2011 written regarding staff members Jon and Kevin

"This is why we keep comming back to Elhart!"

The only thing that i disliked is that the Expedition only came with 1 key, and that was for the ignition, so there are no door keys.  Therefore if the remote stops working I am up the creek without a paddle.  I can not get it re-keyed through Ford because it is older than 2000.  Other than that WE are VERY SATISFIED.  Just want to thank everyone that assisted us in this transaction.  Mona, Austin, Tait, Jeff Schaap, Dewy, Kelsey and Jennifer.  You all truly worked as a team on Saturday to get us done! This is why we keep coming back to Elhart! Nice people, overall experience is great.

February 17, 2011 written regarding Nissan sales team

"Best Car Buying Experience"

This was by far the best car buying experience i have ever had.  Our salesman, Doug Wiler, was exceptionally helpful and patient with my husband who is disabled.  He brought vehicles to us and positioned them so that my husband had to walk as little as possible to see and enter them.  We continued to have a great experience with Doug throughout the purchasing process.  I never felt pressured or rushed and the negotiations went quickly and smoothly.  We are more than happy with out new Tucson and with Elhart.  I have already told several people about the great experience we had.  Thank you for making our purchase so pleasant and stress free.

February 14, 2011

"Our experience at Elhart far surpassed any other dealership we visited. "

My sister and I had been car shopping for approximately a month and a half and our experience at Elhart far surpassed any other dealership we visited.  Every single person we dealt with treated us professionally and with respect--which was certainly not the case with most of the other experiences we had.  Thank you so much!

January 3, 2011